Refund policy

Refund & Exchange Policy

At Silvercaelus, we strive to deliver premium quality footwear. If you are not fully satisfied with your purchase, we offer a structured exchange and return process.

Exchange Policy

• We offer size exchanges within 7 days of delivery.

• Products must be unused, unworn, and returned in original packaging (including box, dust bag, and tags).

• Exchanges are subject to size availability.

• Reverse pickup will be arranged once the request is approved.

Return Policy

• Returns are accepted within 7 days of delivery.

• Products must be unused and in original condition.

• A quality check will be conducted once the product is received.

• Refunds will be processed within 5–7 business days after approval.

• Shipping charges (if any) are non-refundable.

Non-Returnable Conditions

• Used or damaged products.

• Missing original packaging.

• Requests raised after 7 days.

For assistance, contact: support@silvercaelus.com